Seller/Artist Terms

Seller/Artist Terms and Conditions:

The Seller must offer accurate product descriptions, photos and videos. To reduce number of returns, it is recommended to include informative descriptions and multiple images of the product.

Please ensure product/item information, categories, and tags are accurate. Misuse of tags, adding false information, or submitting another vendors images, will disqualify the vendor from selling on the platform

Please mention in your product description that with art pieces, there may be slight variation of product from photos due to different screen and camera color resolutions.

Make your return policy simple and easy to understand.

IF the product is not as described by the vendor, the vendor is responsible for a return fee. If the product matches the original description but the customer is unhappy, the vendor is not required to provide a refund or exchange. It is up to the vendor to decide if they would like to initiate a return and return.

Please choose your shipping vendors carefully as Engulf Art is not responsible for any damage of the products during shipping.

It is recommended to write a return timeframe for your products. If no timeframe is provided, the buyer can choose to return goods within 7 days.

Ensure buyers are informed on return requirements; does the product have to be in original packaging, what address do they send it to, do they need to include the receipt, etc.

Engulf Art is not responsible or liable for any misconduct of any of its members. All contact between you and other members, including any transactions or messages, is entirely at your own risk.

We reserve the right to remove content (including images, items and item descriptions) and accounts containing content that we consider to be unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property

By agreeing to our Terms and Conditions, each seller/Artist agrees to have their product images be used as promotional content for Engulf art’s social media and advertising media.

Buyers that list any product or description with profanities or post discriminatory or illegal language, will be automatically removed from the platform. Buyers must also respect local copyright and intellectual property rights laws. Buyers must hold the intellectual property rights for any text and images you include in your listings. Buyers can only post one post per item and must have the item available in stock when posting.

The platform reserves the right to remove any item that is deemed to be unsuitable for sale the Engulf Art website.

To sell on our platform, you must be legally registered and VAT registered if your turnover exceeds the mandatory registration threshold of AED 375,000.

All products listed must be handmade or custom-made. Engulf Art reserves the right to remove product that do not match with the ethos of our platform to support talent and handmade artisans.

We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of sellers’ listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction or return an item.

When an item is sold, the seller will be notified by email of the sale and must accept the sale either by email or through the seller’s dashboard and ensure the product is available and that it can be shipped within 2 to 3 working days. The seller should ensure appropriate packaging and shipping of the item. Sellers who do not comply by these terms and fails to deliver products that are sold will be removed from the platform.

Listings, images, posts, feedback and messages must not contain contact details of any kind, including web addresses, email addresses and phone numbers, and must relate to a specific purchase or sale.

It is Engulf Art’s policy to not include contact details for vendors. If buyers’ have questions regarding the product/artwork, they will send an email through the platform and the seller will be notified and asked to respond. You must not use the platform to arrange a transaction outside the website or seek to avoid paying the platform’s fees.

Engulf Art carries no liability in any event or circumstance beyond our control.

Vendor/Seller/Artist Application:

Fill out the required information as shown in “Vendors Application” on The Platform.

The prospective Vendors age should be above 21 years of age (should be eligible to get into a contractual agreement), If you are below 21 years of age, you confirm that your parent/ guardian /trustee approval is obtained.

Corporations may also register profiles in The Platform, provided that a valid trade license or decree of incorporation as well as attested NO OBJECTION Letter from the corporate authorizing a person to carry out registration process on behalf of the corporate should be uploaded with registration application. The e- mail used for registration in The Platform must be the entity official e-mail and not a personal free e-mail.

Engulf Event Management L.L.C will follow the following procedure to accept/reject Vendors Profile:

Applications must be verified through emails by Engulf Event Management L.L.C.

Engulf Event Management L.L.C shall have the right to review the information on the registration application and may approve/reject the same without giving reasons.

Engulf Event Management L.L.C shall manually filter profile registration application to remove prohibited and/ or immoral content, photos, or any other content/photos considered to be in contradiction to the law or the United Arab Emirates public order.

Engulf Event Management L.L.C shall manually filter any subsequent posts that may sent by Vendors before publishing on The Platform and shall remove prohibited and/ or immoral content, photos, or any other content/photos considered to be in contradiction to the law or the United Arab Emirates public order.

The prospective Vendors will be notified by Engulf Event Management L.L.C if there is an incomplete requirement/s.

Engulf Event Management L.L.C may reject registration of any profile in The Platform without giving reasons.

Content/Account Deletion & Backup:

Engulf Event Management L.L.C has the right to remove all or some of user’s content from The Platform if inappropriate.

Engulf Event Management L.L.C has the right to back up all content posted on The Platform for security.

Engulf Event Management L.L.C retains the right to block any user in case of service abuse.

Service Abuse:

Engulf Event Management L.L.C shall block the Vendors profiles if the Vendors:

  • Spams other users through messages, comments.
  • Collects other Vendors information for the purpose of harm.
  • Imitate/copy platform design, services … etc.
  • Posting others work without their prior consent
  • Posting advertisements through the profile unless approved by Engulf Event Management L.L.C.
  • Did not use his/her own real name in The Platform or impersonates others
Prohibited Content:

The following contents are prohibited in The Platform:

  • Content that violates copyright and intellectual property of others, not owned by the account owner.
  • Content that is unacceptable for younger audience such as nudity, expletives or graphically violent.
  • Content that is offensive, display illegal acts, or threatening.
  • Content of a political nature.
  • Content that might cause harm to others computers such as viruses, worms or any malware.
  • Content that includes advertisements and promotions of entities or individuals to generate revenues.
Limitation of Liability:

Engulf Event Management L.L.C shall not be liable or responsible for any damages whatsoever, direct or indirect loss or damage incurred by any Vendors or user in connection with The Platform or in connection with the use, inability to use, or results of the use of The Platform, any websites linked to it, and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill or any other kind of damages.

Termination of Access to The Platform:

Engulf Event Management L.L.C reserves the right to block any Vendors or users and terminate them from accessing The Platform for any breach of these Terms and Conditions of Use at any time without prior notice.

Engulf Event Management L.L.C reserves the right to delete any of Vendors’ content from The Platform at any time without prior notice.

Engulf Event Management L.L.C is not liable to any Vendors or user or a third party for any termination of their access to The Platform or deletion of their posted contents.

The Vendors/ user agree not to try to use The Platform after the said block/ termination, otherwise Engulf Event Management L.L.C will take the necessary legal action in this regard.


You agree to indemnify Engulf Event Management L.L.C from any claim or loss alleging or resulting from your use or misuse of The Platform, your breach of these Terms and Conditions of Use, your violation of any third party’s proprietary rights, or any disputes between you and one or more Vendors/users connected to or arising from The Platform in any way.

Modifications of the Terms:

Engulf Event Management L.L.C reserves the right at any time and without prior notice to modify these Terms and Conditions of Use and to impose new or modified conditions on your use of The Platform.

Governing Law and Dispute Resolution

These Terms and Conditions of Use are governed by the laws of United Arab Emirates and Dubai.

In the event of any disputes between the Vendors/user and Engulf Event Management L.L.C, the applicable law will be that of United Arab Emirates and Dubai governing laws, and the courts of the Emirate of Dubai shall have the exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions of Use.


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